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Customer Service Representative
1 week ago
Company Overview:
We are Alaska Airlines, a leading airline in the industry. Our mission is to provide exceptional customer service and ensure our guests have a remarkable experience.
Job Summary:
We are seeking a Ramp & Customer Service Agent to join our team at Redmond Airport. As a key member of our airport team, you will be responsible for above and below wing tasks, including guest interactions and ramp functions.
Responsibilities:
- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
- Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
- Perform aircraft grooming and security searches.
- Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
- Loads and offloads luggage and cargo with the use of conveyor belts.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
Requirements:
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired drivers license issued by a US state, a US territory or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Total Rewards:
- Competitive salary: $18.05 per hour.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air.
- Comprehensive well-being programs including medical, dental and vision benefits.
- Generous 401k match program.
- Quarterly and annual bonus plans.
- Generous holiday and paid time off.