Case Manager III

US VETS Inc is seeking a highly skilled and compassionate Case Manager III to join our team. As a Case Manager III, you will be responsible for providing guidance to veterans to achieve their highest level of independence.

The Case Manager III will work closely with veterans to assess, plan, implement, coordinate, monitor, and evaluate the selection of services to optimally meet each individual client's needs. This role requires strong communication and interpersonal skills, as well as the ability to work effectively with diverse groups of clients, staff, and community members.

• Assess veterans referred to the program to identify problems, needs, or barriers in areas such as housing, employment, education/training, financial, sobriety support/addiction treatment, legal, family/social, and medical/psychiatric.
• Coordinate care with VA personnel and other community partners on behalf of clients to obtain eligibility documentation, mental and physical health services.
• Facilitate client intake process and compile client files to ensure all program eligibility documentation is complete.
• Collaborate with clients to complete Individual Action Plans (IAPs).
• Provide guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc.
• Conduct crisis intervention and support Case Manager I & II staff with client issues.
• Maintain confidential client files in a professional and timely manner.
• Meet with clients as specified by program requirements and document progress notes in Data/Assessment/Plan (DAP) format.
• Review and document updates for IAPs on a monthly basis.
• Complete timely discharge summaries.
• Conduct home visits to provide case management services and ensure health and welfare of clients.
• Assist in quality management activities, data collection, and preparing reports.
• Facilitate client life skills classes.
• Provide specialized case management services and life skills groups/classes to veteran subpopulations as applicable.
• Conduct random drug and alcohol screenings of clients.
• Maintain confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards.
• Assist Program Coordinator and Clinical Director with auditing of client documentation.
• Assist Program Coordinator and Clinical Director with program reporting.
• Supervise student interns.
• Assist with training new staff and providing training to team members.
• Assist with urgent client issues outside of business hours as needed.
• Complete accurate and timely data entry into the HMIS system and other required internal and external databases.
• Document client referrals for services.
• Attend scheduled team meetings and trainings.
• Maintain and submit time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion.

• For Case Managers working with Transitional Housing Clients:
  • Focus on providing case management services that result in clients transitioning to permanent housing.
  • Ensure clients are accounted for daily through contact, bed check, and/or daily sign-in logs.
  • Monitor program rent/participant fee compliance to assist clients in prioritizing housing.
  • Locate housing units in the community that meet clients' needs.
• For Case Managers working with Permanent Housing Clients:
  • Focus on providing case management services that result in clients obtaining and maintaining permanent housing.
  • Locate housing units in the community that meet clients' needs.
  • Ensure that children and youth are enrolled in school and connected to the appropriate services within the community.
• For Case Managers working with Workforce Clients:
  • Assist with Workforce Program Assessment and Enrollment processes.
  • Work with clients to develop an Individual Employment Development Plan.
  • Assist the veteran with the planning of short-term and long-term employment goals to include education and training goals.
  • Provide individualized assistance to clients in developing cover letters, resumes, and obtaining other supportive services.
  • Facilitate groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.
  • Makes presentations of clients' employment backgrounds to prospective employers.
  • Learns and maintains knowledge of community employment agencies and procedures.
• For Case Managers working with SSVF Clients:
  • Conduct rapid rehousing and homeless prevention services for veterans and their families.
  • Work with clients to develop a Housing Stability Plan.
  • Provide case management services to family members in the veteran household.
  • Conduct home visits to provide case management services.
  • Ensure that dependent children are enrolled in school and connected to the appropriate services within the community.
  • Maintain compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households.
  • Assist in rapidly placing homeless veteran families into housing.
  • Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units.
  • Coordinate with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manage them while they are on the Rapid Rehousing Track of the program.
• For Case Managers working with Aftercare Case Management programs:
  • Make home visits by the Case Manager to monitor housing stability.
  • Provide or coordinate educational activities related to meal planning, tenant responsibilities, the use of public transportation, community resources, financial management, development of natural supports.
  • Making referrals to needed services, such as mental health, substance use disorder, medical, and employment services.
  • Participating in case conferencing with other service providers who are working with the veteran.
• For Case Manager working with Incarcerated Veterans Transition Program (IVTP):
  • Assist with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison.
  • Work with clients to develop an Individual Employment Development Plan.
  • Assist the veteran with the planning of short-term and long-term employment goals to include education and training goals.
  • Provide individualized assistance to clients in developing cover letters, resumes, and obtaining other supportive services.
  • Facilitate groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.
  • Makes presentations of clients' employment backgrounds to prospective employers.
  • Learns and maintains knowledge of community employment agencies and procedures.
  • Ability to pass background for clearance into jails/prisons.
  • Preferred experience working with clients transitioning from jail/prison.
• For Case Manager working with the HUD VASH:
  • Provide case management and care coordination to facilitate appropriate delivery of health care services.
  • Is professional, tactful, and mindful of the local environment on the ground when interfacing with clients and partners alike.
  • Possess fundamental knowledge of medical and mental health diagnoses, disabilities, and treatment procedures.
  • Work with veterans and their families experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, and psychosocial challenges.
  • Facilitate client intake process and compile client files to ensure all program eligibility documentation is complete.
  • Assess veterans referred to HUD/VASH holistically to identify problems, needs, or barriers in areas such as housing, employment, education/training, financial, sobriety support/addiction treatment, legal, family/social, and medical/psychiatric.
  • Examine psychosocial factors to identify level of functioning and degree of impairment in housing, employment, education/training/academic, financial, sobriety support/addiction treatment, legal, family/social, and medical/psychiatric areas, and implement clinically-indicated treatment modalities.
  • Evaluate and assess lethality, perform Mental Status Exams (MSE), identify psychiatric manifestations of various medical conditions.
  • Collaborate with clients to complete Individual Housing and Employment Plans (IHEP) and Mental Health Treatment Plans (MHTP).
  • Possess knowledge of the criteria and state laws for legal commitment and involuntary hospitalizations.
  • Ability to assess and intervene with patients of suspected abuse.
  • Provide counseling or psychotherapy for individuals, families, and groups.
  • Provide specialized case management services and life skills groups/classes to veteran subpopulations as applicable.
  • Facilitate housing stability supportive services to Veterans which include, but are not limited to: Resident Town Halls, recovery groups, recreational activities, life skills groups, substance abuse groups, bringing in community resources (e.g., legal, financial), peer support groups, faith-based services and/or employment services/opportunities.
  • Conduct in-home, community, and in-office visits to provide on-going re-assessments with the veteran.
  • Establish and maintain effective working relationships and communicate with clients, staff, and representatives of community agencies.
  • Complete accurate and timely data entry into the HMIS and HOMES systems as applicable and other required internal and external databases.
  • Review and document updates for IHEPs monthly and MHTP's at a minimum every six months or as needed.
  • Assist Program Manager and VASH Team Supervisor with auditing of client documentation.
  • Document client referrals for services.
  • Maintain Basic Life Support (BLS) certification; American Heart Association certification is preferred.
  • Attend scheduled team meetings and trainings.
  • Maintain and submit data reports, tracking sheets, time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion.
  Qualifications:
  • Masters Degree in Social Work, Psychology, Counseling, or other related social service field required.
  • Two years of experience in social services or related field preferred.
  • Experience working with homeless and/or veterans preferred.
  • Certification in Substance Abuse Counseling preferred.
  • Experience facilitating support groups preferred.
  • Strong oral and written communication skills.
  • Professional manner and appearance.
  • Ability to work independently and within a team.
  • Ability to take direction.
  • Ability to work effectively with diverse group of clients, staff, and community members.
  • Computer proficient in Microsoft Office and Internet.
  • Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.
  Requirements for HUD VASH Case Managers in addition to the above:
  • Must be available for either Sunday-Thursday or Tuesday-Saturday shifts.
  • Pass a Security/background investigation via National Agency Check with Written Inquiries (NACI) and a Special Agreement Check (SAC) which includes electronic fingerprinting.
  • Must qualify to complete the credentialing process through the VA's VetPro system.