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Retail Cosmetics Sales Associate

1 month ago

Dartmouth, United States Macy's Full time

Job Overview

As a Beauty Sales colleague, you will play a key role in supporting the beauty needs of our customers to drive sales. You will be a product educator and beauty enthusiast, specializing in making our customers feel beautiful and confident. You will focus on building a client base and nurturing strong client relationships to meet sales goals. You will be comfortable communicating with customers virtually and via phone, and will provide customer consultations, including applying makeup and products.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • Paid Time Off
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

What You Will Do

  • Greet customers in a friendly and helpful manner
  • Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
  • Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
  • Show and teach the use of all beauty products by applying them on the customer
  • Keep proper display, organization, storage, and restocking of inventory
  • Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
  • Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
  • Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
  • Merchandise new arrivals, process damages, testers, and select merchandise to return to vendors
  • Use point of sale technology and applications to help in selling and fulfilling customer orders
  • Follow hygiene standards and asset protection control and compliance procedures

Skills You Will Need

  • Product knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
  • Communication: Comfortable communicating with customers virtually, via phone, and in person.
  • Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
  • Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
  • Continuous learning: Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources.
  • Makeup application: Show and teach the use of all beauty products by applying them on the customer.
  • Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience

Who You Are

  • Possess a passion and a business-minded attitude to succeed in a performance-based setting
  • Able to resolve customer problems in a constructive and forward-looking way
  • Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
  • Able to work a flexible schedule including evenings & weekends
  • Enthusiasm for the beauty industry and the skills to provide outstanding customer care
  • Flexible and able to use sound judgment in ambiguous situations
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality
  • At least 1 year of customer service or selling experience required
  • Previous cosmetic or fragrance sales experience a plus

Essential Physical Requirements:

  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
  • Frequent use of computers and handheld electronic equipment
  • Reaching, including above eye level, crouching, kneeling, stooping, and color vision
  • This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder
  • Lifting and moving items weighing up to 25 lbs