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Assistant Manager

2 months ago

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Job Summary:

Cold Stone Creamery is seeking a highly skilled and motivated Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team members to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and Coach Employees: Develop and implement training programs to ensure team members have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate Tasks and Provide Follow-up: Assign tasks and responsibilities to team members, provide guidance and support, and follow up to ensure tasks are completed to a high standard.
  • Hold Team Accountable: Monitor team performance, provide feedback, and take corrective action when necessary to ensure team members are meeting expectations.
  • Ensure Fast and Friendly Service: Lead by example, provide excellent customer service, and ensure team members are providing a positive experience for customers.
  • Staff and Schedule Appropriately: Manage labor costs, staff levels, and scheduling to ensure optimal coverage and productivity.
  • Ensure Proper Cash Handling: Monitor and maintain accurate cash handling procedures, including counting and reconciling cash and credit card transactions.
  • Ensure Appropriate Inventory and Ordering: Manage inventory levels, monitor sales trends, and order supplies and inventory as needed to ensure optimal stock levels.

Requirements:

  • High School Diploma or Equivalent: Required.
  • Previous Management Experience: 1-2 years of experience in a management role, preferably in the food service or retail industry.
  • Excellent Communication and Leadership Skills: Ability to communicate effectively with team members, customers, and management.
  • Strong Problem-Solving and Analytical Skills: Ability to analyze problems, identify solutions, and implement changes to improve team performance and customer satisfaction.