Sales Operations Manager

7 days ago


Bellevue, Washington, United States Fresh Consulting Full time

About Fresh Consulting

We are a fast-paced, design-led, software development and hardware engineering consulting organization offering end-to-end services to help companies innovate.

Our teams bring together amazing UX designers, sophisticated developers, digital strategists, and top-notch engineers to create fresh experiences that connect humans, systems, and machines.

We're seeking an experienced Sr. Sales Operations Manager to accelerate sales growth through support of the sales team and market leadership.

This role will work directly with the Chief Revenue Officer to ensure that sales and account teams are equipped and buttoned up for client outreach and engagement.

Responsibilities:

  • Sales Process Optimization
    • Analyze and optimize existing sales processes to improve efficiency and effectiveness
    • Execute and offer improvements to the existing sales processes driving pipeline growth and sales velocity
    • Track, measure and report key sales metrics to identify areas for improvement
  • Sales Enablement
    • Create and maintain a comprehensive sales enablement toolkit, including sales presentations, case studies and solution demonstrations
    • Provide ongoing training and coaching to the sales team on sales techniques, solution knowledge, and industry trends
    • Work in close partnership with the Chief Revenue Officer in defining and executing sales enablement training for sales team members and the extended Sales Engine at Fresh
  • CRM (Salesforce) Management
    • Oversee the implementation, as a product owner, of our instance of Salesforce
    • Ensure data accuracy and integrity within CRM, including opportunity management, contact management, forecasting and reporting
    • Develop custom reports and dashboards to track sales performance, identify trends and inform new training or process improvements with data
  • Pipeline Management
    • Collaborate with the Sales Engine at Fresh to help identify and prioritize high-value opportunities
    • Monitor pipeline health and forecast future revenue
    • Implement strategies to accelerate deal closure and improve win rates
  • Team Support
    • Provide light administrative support for the sales team, including scheduling internal meetings, coordinating amongst and within the Sales Engine, ensuring compliance where possible
    • Manage weekly sales reporting in support of Sales Operations (weekly sales calls, for example)
    • Consult and stay informed for all social content, thought leadership, and physical collateral (SWAG, signage, etc.) in collaboration with Fresh Marketing and Business Development Leadership
    • Support Fresh Marketing in lead & prospect management, including inbound lead qualification, outbound lead prospecting, account planning support, lead/account research, lead/account strategy, and initial inbound lead response


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