Restaurant Operations Manager

2 months ago


Surprise, Arizona, United States Torchy's Tacos Full time
About the Role

Torchy's Tacos is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for leading our front-of-house operations and ensuring exceptional guest satisfaction.

Key Responsibilities
  • Lead Front-of-House Operations: Oversee the daily operations of our restaurant, ensuring seamless execution of our service standards.
  • Model Best-in-Class Hospitality: Demonstrate exceptional customer service skills and coach our team members to deliver the same level of service.
  • Evaluate Guest Feedback: Analyze guest feedback and develop solutions to improve our service and overall guest experience.
  • Schedule Hospitality Team: Effectively schedule our hospitality team to meet business needs and ensure adequate coverage during peak periods.
  • Drive Sales and Profit: Develop and implement initiatives to drive sales and profit growth, while maintaining our high standards of quality and service.
  • Communicate Effectively: Clearly communicate expectations and goals to our team members, ensuring everyone is aligned and working towards the same objectives.
  • Uphold Quality Standards: Ensure our team members are aware of and adhere to our quality standards, including food safety and sanitation protocols.
  • Lead by Example: Demonstrate a strong work ethic and lead by example, inspiring our team members to do the same.
Requirements
  • 2+ Years of Restaurant Management Experience: Proven track record of leading front-of-house operations and driving sales and profit growth.
  • High-Level Understanding of Training and Development: Ability to develop and implement effective training programs to enhance team member skills and knowledge.
  • Required Certifications: State alcohol-server and Manager ServSafe Certification.
  • Preferred Qualifications: Ability to lead and foster teamwork, excellent communication skills, and experience working in a scratch kitchen environment.


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