Bilingual Customer Service Representative

4 weeks ago


Copperas Cove, Texas, United States Intelogix Corporation Full time
Customer Service Representative Job Description

At InteLogix, we are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities:

Serve as the primary point of contact for customers via phone
Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
Maintain a thorough understanding of products, services and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Requirements:

Must be 18 years of age or older
High School Diploma or equivalent
Fluency in both the English and Spanish language
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Typing Assessment required
Superb attendance, so you can be there when our customers need us

What We Offer:

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Early access to earned wages via PayActiv
Access up to 50% of earned wages (capped at $500 per pay period)
Salary Range: Up to $17.00/hour

Why Work at InteLogix?

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. We are a trusted provider of contact center solutions, and we are committed to delivering exceptional customer service to our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

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