Patient Access Representative

6 days ago


East Stroudsburg, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

The Patient Access Representative is a vital member of the St. Luke's University Health Network team, responsible for ensuring seamless patient registration and access to care. This role requires excellent communication and interpersonal skills, as well as the ability to work accurately and efficiently in a fast-paced environment.

Key Responsibilities
  • Accurately identify and validate patient information to maintain the integrity of electronic medical records
  • Responsible for patient registration, including demographics, emergency contact, and insurance verification
  • Ensure accurate and timely completion of registration screens and work queues
  • Communicate effectively with patients, families, and healthcare teams to ensure a positive patient experience
  • Collaborate with clinical and revenue cycle departments to ensure clean claim submission and payment for services
Requirements
  • High school graduate or equivalent required
  • Excellent customer service and interpersonal skills
  • General computer experience and ability to type fluently, accurately, and quickly
  • Insurance background preferred
  • Knowledge of medical terminology preferred
Working Conditions

This role requires sitting/standing for up to 8 hours per day, frequent use of hands/fingers for data entry, and occasional walking and ability to push up to 250 pounds in a wheelchair.



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