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Delivery Driver Program Coordinator

1 month ago

Hayward, California, United States HD Supply Full time
Job Summary

Maintain a safe and efficient delivery process for customers by operating a company-provided or rental vehicle. Ensure accurate records of deliveries and provide exceptional customer service on order and delivery issues. This role requires operation of a company or rental vehicle, and the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver's license.

Key Responsibilities
  • Deliver customer orders safely within a service area, including interfacing with customers on order issues.
  • Load inventory into trucks and unload orders at customer sites using powered and non-powered material handling equipment.
  • Review order manifests to ensure customer orders and daily routes are complete and accurate.
  • Perform pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
  • Maintain routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders.
  • Prepare and maintain vehicle and customer order records in accordance with company policies and procedures.
  • Contact customers to provide updates on delivery statuses.
  • Provide feedback to management on escalated customer service and sales-related issues.
Work Environment
  • Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
  • Typically requires overnight travel less than 10% of the time.
Requirements
  • High School Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Benefits
  • Medical (with Prescription drug coverage), dental, and vision plans
  • Health care and Dependent Care FSA (as applicable)
  • 401(K) with company match
  • Paid Holiday, Vacation, Personal Time, and Wellness Day
  • Paid Sick Time
  • Life and Accidental Death & Dismemberment Insurance
  • Short and Long-term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Whole Life insurance
  • Commuter Benefits
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption and Surrogacy Assistance
Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.