Customer Service Representative

6 days ago


Queens Village, New York, United States Jobs for Humanity Full time
Company Overview:
Safelite is a leading provider of auto glass services, committed to delivering exceptional customer experiences. Our mission at Jobs for Humanity is to build an inclusive and just employment ecosystem, supporting individuals from all walks of life.

About the Role:
We are seeking a highly organized and energetic Customer Advocate to join our team. As one of Safelite's first impressions with customers, you will be responsible for managing administrative processes, scheduling, work orders, and invoicing, while providing world-class customer service in a fast-paced environment.

Key Responsibilities:
• Welcome in-shop customers and resolve customer concerns efficiently;
• Manage incoming calls, emails, and faxes for service issues and other inquiries;
• Confirm and complete work order information, including insurance verification and additional parts;
• Process administrative tasks such as buyouts, invoices, and credit memos;
• Review orders from the national contact center and manage dealer part orders and special accounts;
• Perform other duties as assigned by management;

Requirements:
• High School Diploma/GED/Equivalent required;
• 1-3 years experience in telephone operations or business administration;
• Ability to provide exceptional customer service in a changing environment;
• Present a professional appearance and wear personal protective equipment;
• Ability to travel up to 10%;

Benefits:
We offer a comprehensive benefits package valued at more than $10k*, including medical coverage plans customized to suit your needs, a 401(k) plan with company matching, and paid time off (PTO) programs, company holidays, and paid volunteer days. You will also receive up to $5,250 annually in tuition reimbursement and paid training.

What We Offer:
• Competitive weekly base pay: $19.60 - $27.40;
• Opportunities for career growth and development;
• A supportive and inclusive work environment;
• Recognition and rewards for outstanding performance;

Why Join Us:
Safelite welcomes everyone and values diversity in the workplace. We are an equal opportunity employer, committed to creating a positive and inclusive work environment.

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