Baker

Tim Hortons Baking Program

• Ensures product quality and consistency by adhering to the Always Fresh procedure and product shelf life standards.
• Delivers exceptional customer service by maintaining a visually appealing showcase and providing a wide range of product options.
• Enhances the customer experience through friendly attitude, attentive behavior, and adherence to the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Supports speed of service targets by working efficiently to fill orders and meet customer needs in the restaurant and drive-thru.
• Executes service recovery for customer concerns or complaints by making it right with the guest.
• Monitors and maintains a clean and organized production area, adhering to all health and safety guidelines.

Restaurant Operations

• Follows all operations standards and guidelines for product preparation and equipment operation.
• Monitors and submits order quantities for fridge and freezer product inventory.
• Prepares products as required, minimizing food waste through production of smaller quantities more frequently.
• Receives and responds to showcase and product needs from the Restaurant Front.
• Assists in serving guests in the Restaurant Front when necessary.
• Regularly takes temperatures of required products, fridges, and freezers, and records information in the Time & Temperature Log.

Policies & Procedures

• Follows all restaurant policies, procedures, and standards.
• Supports a clean environment by regularly cleaning up, organizing, and stocking the kitchen.
• Follows proper hand washing techniques and all sanitation guidelines.

Health & Safety

• Works in compliance with occupational health and safety legislation.
• Knows, understands, and follows safe work practices and procedures.
• Reports all injuries, illnesses, accidents, unsafe conditions, security incidents, and contraventions of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.

At Rensko Holdings, we are committed to providing a safe and healthy work environment for all our employees.