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Retail Sales Specialist

2 months ago

Annapolis, Maryland, United States Chico's Full time
POSITION SUMMARY:

The Sales Associate plays a crucial role in fostering a customer-centric sales environment, where our core values and guiding principles drive all store activities. This position is pivotal in ensuring an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:
Sales Performance:
  • Achieves company sales targets by employing effective sales strategies and sharing product insights with customers; assists in merchandise selection based on customer preferences.
  • Stays informed about ongoing promotions and maintains visual and pricing standards.
  • Upholds merchandise handling and presentation standards, ensuring compliance with loss prevention protocols and other directives from Management.
  • Engages in visual merchandising tasks, including monthly store setups and maintaining designated zones.

Customer Service Excellence:
  • Exemplifies and promotes the principles of Exceptional Personal Service (EPS), ensuring a seamless omni-channel experience.
  • Addresses customer inquiries and resolves concerns promptly.
  • Facilitates a quick and efficient checkout process, staying updated on policies regarding payments, returns, and exchanges.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enlists clients in the rewards program.
  • Develops and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains knowledge of current product offerings and fit options available both in-store and online.
  • Ensures consistent communication with clients through a customer engagement book.

Operational Support:
  • Assists in replenishment efforts to keep the store well-stocked and inviting.
  • Contributes to locating and fulfilling customer orders.
  • Participates in visual merchandising initiatives, including floor layouts and signage placements as directed.
  • Helps maintain the cleanliness and organization of the boutique.

Team Collaboration and Development:
  • Encourages a collaborative and inclusive approach to problem-solving.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

ADDITIONAL INFORMATION:

This role may be available across various brands, and specific responsibilities may differ accordingly.


QUALIFICATIONS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Able to adapt to technology utilized by the company.
  • Excellent organizational skills with the ability to manage multiple tasks in a dynamic environment.
  • Regular attendance is essential to meet operational needs, with flexibility to work evenings, weekends, and holidays.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing as part of job duties.

Chico's FAS, Inc. is committed to equal employment opportunities and does not discriminate based on any protected category.