Financial Services Representative

5 days ago


Mesa, Arizona, United States DriveTime Full time
Job Description

DriveTime Family of Brands is a leading provider of financial services, with a strong commitment to customer satisfaction. We are seeking a highly motivated and organized individual to join our team as a Customer Experience Specialist. As a Customer Experience Specialist, you will be responsible for managing customer relationships and resolving any issues that may arise. This role requires a strong understanding of financial concepts and excellent communication skills.

About the Role

We are looking for a professional who can provide top-notch customer service while navigating complex financial situations. As a Customer Experience Specialist, you will be working closely with customers to understand their needs and develop personalized solutions to help them meet their financial obligations.

Responsibilities

- Provide exceptional customer service to customers experiencing financial difficulties
- Develop and implement customized payment plans to meet customer needs
- Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements

- High school diploma or equivalent required
- 2+ years of experience in collections, customer service, sales, or retail industry
- Excellent communication and negotiation skills

Benefits and Salary

- Competitive salary: $50,000 - $70,000 per year
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunities for growth and development within the company

Location

The role will be based in Mesa, Arizona, at our state-of-the-art contact center. The successful candidate will have the opportunity to work in a dynamic and supportive environment with a talented team of professionals.

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