Patient Care Technician

2 weeks ago


Alexandria, Virginia, United States Inova Health System Full time
Job Title: Patient Care Tech

Inova Health System is seeking a skilled Patient Care Tech to join our team in Alexandria, Virginia.

Job Summary

The Patient Care Tech will be responsible for providing high-quality patient care and support services in a fast-paced healthcare environment.

Key Responsibilities
  • Provide exceptional patient care and support services, including financial counseling and insurance verification.
  • Communicate effectively with patients, families, and healthcare teams to ensure seamless care coordination.
  • Identify and communicate payer authorizations and referral requirements as needed.
  • Work independently to complete assignments and improve workflow processes.
  • Apply knowledge of online payer verification systems to obtain and validate insurance information.
  • Coordinate with other departments to assist or transport patients/visitors requiring special attention/support.
  • Interview patients to secure and document required medical, financial, demographic, and insurance information.
  • Educate and assist patients with the completion/submission of applications for alternative sources of payment for healthcare services.
  • Report safety hazards/violations and take appropriate action to protect the environment and guests.
  • Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.
Requirements
  • 1 year of customer service or 1 year of experience in a medical setting.
  • Associates degree in lieu of experience.
  • High School diploma or equivalent.

Inova Health System is a leading healthcare provider in the region, and we offer a competitive salary and benefits package to our employees.



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