ID Card Specialist

1 day ago


Milton, Massachusetts, United States Magellan Health Full time
Job Summary

We are seeking a highly skilled and experienced Part Time Intermittent ID Card Specialist to join our team at Magellan Health, Inc. As a key member of our team, you will provide professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program.

Key Responsibilities
  • Deliver ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
  • Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards and perform DEERS updates in accordance with DoD regulations and AFI 36-3026.
  • Operate and maintain RAPIDS workstations, process CACs, assist customers with questions concerning identification card eligibility, application requirements and DEERS, and answer telephone inquiries.
  • Accomplish DEERS enrollment and updates for all eligible beneficiaries, reconcile erroneous DEERS information, perform PIN resets, verifying and updating PKI certificates, and provide other ICA services as necessary.
  • May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
Requirements
  • High School diploma or equivalent.
  • 1+ years' experience in a Customer Service environment.
  • HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.
  • Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
  • Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
  • Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
  • Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.


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