Customer Service Liaison

3 weeks ago


Albemarle, United States Kimbrell's Furniture Full time
At Kimbrell's Furniture, we're seeking a highly skilled and bilingual individual to join our team as a Customer Service Liaison. As a key member of our customer service team, you will be responsible for communicating directly with customers, resolving their debts, and collecting payments in a professional and courteous manner.

Responsibilities:

* Interact with customers diligently, courteously, and professionally while collecting payments.
* Maintain and update records of customers from whom collections are made.
* Gather and verify customers' personal and credit information.
* Retain customer loyalty while initiating processes for the collection of payments.
* Monitor accounts to identify outstanding debts.
* Follow set strategies for collection procedures.

Requirements:

* Proven experience in a similar role.
* Excellent communication skills (written and oral).
* Working knowledge of MS Office and databases.
* Patience and ability to manage stressful work situations.
* Bilingual (Spanish)

We offer a competitive hourly rate of $17.00 and a comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, and vision insurance.

If you're dedicated to providing exceptional customer service and have a strong connection with your local community, we want to hear from you.

At Kimbrell's, we value our employees and strive to create a positive and inclusive work environment. We're an equal opportunity employer and welcome applications from diverse candidates.

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