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Customer Service Ambassador
1 week ago
Aucera is an industry-leading company founded in 1957 and headquartered in Mahwah, NJ. We are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.
We are passionate about providing world-class customer service and growing our careers with a dynamic organization.
Job Description
We are seeking engaging and empathetic Customer Service Representatives to assist our well known client and their customers by phone. You'll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.
The ideal candidate will provide excellent customer service and support to our client's customers, ensuring a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart.
The following are some specific duties for this entry level CSR role:
- Answering customer requests or inquiries concerning services, products, billing, etc.
- Delivering superior service identifying and resolving customers' issues using problem-solving skills
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients' products, services and promotions
- Putting the customer first and remaining polite and professional at all times
- Documenting all customer information, communications and sales in CRM system
Benefits
We offer a competitive compensation package, including base salary + incentives, set schedule, weekly pay with direct deposit, healthcare coverage and 401K, paid on-the-job training, supportive and motivating staff to help you succeed, rapid opportunities for advancement, and a professional and upbeat office setting.
Job Requirements
We are looking for Customer Service Representatives with a passion for excellent customer service, effective time-management and organizational skills, exceptional communication and interpersonal skills, verbal and written communication skills required in both English and Spanish, willingness to learn and a passion for helping people, strong attention to detail, dependability, and follow through, working knowledge of Windows-based software, flexibility to adapt to changes in a growing organization, self-motivated, positive attitude, and a love for hard work.
