Member Team Lead

5 days ago

Sterling Heights, Michigan, United States Wal-Mart Stores , Inc. Full time
Job Summary

As a Member Team Lead at Sam's Club, you will be responsible for assisting management with the supervision of associates in assigned areas of responsibility. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and ensuring compliance with company policies and procedures.

Key Responsibilities
  • Assist management with the supervision of associates in assigned areas of responsibility
  • Assign duties to associates, communicate goals and feedback, and train associates on processes and procedures
  • Ensure compliance with company policies and procedures
  • Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, complete and maintain marketing recaps, and strive to meet membership goals
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments
Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

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