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Hotel Reception Specialist

2 months ago

Braintree, Massachusetts, United States Ocean Place Full time
Position Overview

As a vital member of the Ocean Place team, the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. This position requires a blend of customer service skills and operational knowledge to maintain the high standards of our establishment.

Key Responsibilities
  • Manage accommodation bookings from guests, ensuring accurate collection of personal and payment details.
  • Provide comprehensive information regarding hotel policies, procedures, and amenities to enhance guest satisfaction.
  • Assist guests in making reservations, particularly for those relocating or in need of temporary housing.
  • Safeguard guest reservation data in compliance with credit card security protocols.
  • Adhere to training requirements as established by the General Manager to ensure consistent service delivery.
  • Conduct routine cleaning and organization of the front desk area to maintain a welcoming environment.
  • Oversee inventory levels of front desk supplies and equipment, coordinating with the General Manager for necessary orders.
  • Document and report minor repairs or replacements needed for room furnishings and equipment.
  • Respond promptly to guest requests for repairs and maintenance.
  • Support colleagues with various tasks, including the transportation of linens and assisting in housekeeping duties as required.
  • Follow hotel procedures for reporting lost-and-found items to ensure proper handling.
Qualifications
  • Preferred experience of at least 1 year in customer service roles.
  • High school diploma or equivalent educational background.
  • Basic computer proficiency, including familiarity with word processing software, and the ability to multitask effectively.
  • Exceptional communication and interpersonal skills, capable of engaging with diverse personalities.
  • Strong organizational and time management abilities.
  • Physical capability to walk and navigate stairs approximately 20% of the time.
  • Ability to frequently kneel, reach, crawl, and twist as necessary to perform job functions.
  • Regularly lift and carry items weighing up to 20 pounds without assistance.
  • Commitment to maintaining a high standard of personal hygiene and professional appearance.

Ocean Place is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.