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Technical Support Specialist

2 months ago

Elmira, New York, United States The Arc of Chemung-Schuyler Full time
Full-Time Technical Support Specialist Opportunity at The Arc of Chemung-Schuyler

The Arc of Chemung-Schuyler is seeking a committed Full-Time Technical Support Specialist to enhance their team. This position allows you to leverage your IT or Help Desk experience to deliver outstanding customer support and assist clients directly. With a competitive salary, this role comes with benefits including Medical, Dental, Vision, and more. Become part of a team that prioritizes professionalism and innovation in a flexible work setting.

About The Arc of Chemung-Schuyler

The Arc is dedicated to your success and provides a fulfilling career in the Human Services sector. Elevate your career and positively impact the lives of others by joining a leading organization in disability services within New York state.

Key Responsibilities as a Technical Support Specialist
  • Deliver technical assistance to staff through multiple communication channels
  • Educate colleagues on troubleshooting techniques
  • Support new hires with computer account configurations
  • Diagnose and resolve network and computer system challenges
  • Revise training materials for software and hardware
  • Utilize remote access for efficient hardware and software troubleshooting
Required Qualifications

A minimum of 1-2 years of experience in an IT Help Desk capacity is preferred. Familiarity with Office 365 and SharePoint is beneficial. Ideal candidates will possess strong analytical skills, excellent communication capabilities, and a genuine enthusiasm for assisting others with technical challenges. Showcase your IT skills in a supportive and rewarding environment.