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Network Operations Center Representative

2 months ago

Corsicana, Texas, United States Vyve Broadband Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Network Operations Center (NOC) team as a Network Operations Center Representative. As a key member of our team, you will be responsible for ensuring the smooth operation of our network and providing exceptional customer service to our clients.

Key Responsibilities
  • Perform front-line operations and engineering support to ensure uninterrupted services within the NOC
  • Effectively troubleshoot and resolve issues related to commercial Optical, Carrier, VIP, and fiber-based products
  • Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations
  • Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring, assurance, and reliability for carrier and commercial clients
  • Resolve undocumented or highly complex issues by identifying and executing processes and procedures and escalating them to higher-level technical resources as needed
Requirements
  • Comprehension of fundamental technical concepts with analytical, organizational, and time management skills
  • Interpersonal communicator with effective issue resolution and critical thinking skills
  • Proven ability using email, ticketing systems, monitoring software, web portals, and technology-specific diagnostic tools
  • Ability to read and follow documented processes and procedures
  • Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook, and Visio
  • Effective written and spoken English communication skills with all levels of an organization
About Vyve Broadband

Vyve Broadband is a leading broadband Internet provider serving largely non-urban communities in 16 states. We offer an extensive range of broadband, fiber connectivity, cable television, and voice services for commercial and residential customers. Our team is dedicated to providing exceptional customer service and ensuring the reliability and efficiency of our network.