Insurance Client Support Specialist
6 days ago
**Company Overview**
As a Customer Relations Representative with Don Enga - State Farm Agent, you will be part of a successful insurance agency that prioritizes exceptional client experiences. Your attention to detail and customer service skills make you an ideal fit for this role.
The team is dedicated to providing outstanding support to the community members they serve. You will have opportunities to enhance your career while resolving customer inquiries and coordinating with other agency team members.
Responsibilities:
- Establish strong relationships with customers and follow up as needed to ensure their needs are met.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused approach to educate clients about insurance options and meet their needs efficiently.
Qualifications:
- Dedicated to delivering excellent customer service.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving to address customer concerns.
Benefits:
- Hourly pay plus commission or bonus structure.
- Potential for growth and advancement within the office.
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Valuable career-building experience.
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