Personalized Services Associate
4 days ago
Job Summary
We are looking for a skilled Club Member Experience Concierge to provide exceptional service to our members and guests at The Ritz-Carlton Hotel in Aspen. As a key member of our team, you will be responsible for delivering personalized experiences that meet the high standards of our luxury brand.
Key Responsibilities
- Manage pre-arrival processes to ensure seamless check-in and arrival procedures.
- Facilitate member activities, including making reservations and arranging special requests.
- Offer personalized support to address guest needs and concerns.
- Review and log preferences/traces in the computer system.
- Handle Front Office duties, including check-in/check-out, preparing arrival packets, and performing audit checklists.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks efficiently.
Our Culture
- Empower employees to deliver exceptional service.
- Promote a culture of teamwork and collaboration.
- Sustain a workplace environment that encourages growth and development.
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