Personalized Services Associate

4 days ago


Aspen, Colorado, United States Marriott International, Inc Full time

Job Summary

We are looking for a skilled Club Member Experience Concierge to provide exceptional service to our members and guests at The Ritz-Carlton Hotel in Aspen. As a key member of our team, you will be responsible for delivering personalized experiences that meet the high standards of our luxury brand.

Key Responsibilities

  • Manage pre-arrival processes to ensure seamless check-in and arrival procedures.
  • Facilitate member activities, including making reservations and arranging special requests.
  • Offer personalized support to address guest needs and concerns.
  • Review and log preferences/traces in the computer system.
  • Handle Front Office duties, including check-in/check-out, preparing arrival packets, and performing audit checklists.

Requirements

  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks efficiently.

Our Culture

  • Empower employees to deliver exceptional service.
  • Promote a culture of teamwork and collaboration.
  • Sustain a workplace environment that encourages growth and development.


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