Field Service Director

3 weeks ago


Petaluma, California, United States Whitecollars Full time
Job Title: Field Service Director

We are seeking a highly skilled and experienced Field Service Director to join our team at Whitecollars. As a key member of our leadership team, you will oversee operations, manage a skilled team, and ensure the branch's success in providing rapid and effective emergency response and restoration services.

Key Responsibilities:
- Lead, mentor, and motivate a team of emergency response and restoration professionals to foster a culture of excellence, safety, and commitment to the mission.
- Ensure efficient and effective project execution to meet or exceed service standards and deadlines, with a focus on quality.
- Build and maintain strong client relationships to ensure their needs are met and expectations are exceeded.
- Ensure adherence to regulations and safety standards while fostering a culture of safety and compliance.
- Implement performance indicators and metrics to monitor and improve project performance through data-driven decisions.
- Represent the organization at community events and initiatives to enhance its reputation and presence.
- Identify opportunities for process improvement and innovation, leading initiatives to enhance efficiency and service quality.

Requirements:
- Five or more years of experience in emergency response, disaster recovery, or service industries is essential.
- Strong leadership and team management skills are required.
- Exceptional communication and interpersonal skills are necessary for building and maintaining client relationships.
- Knowledge of relevant regulations and safety standards is expected.
- Problem-solving and decision-making abilities should be demonstrated.
- Proficiency in Microsoft Office and other relevant software is required.
- Availability for on-call duties is needed.

Physical and Operational Requirements:
- The ability to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs is necessary.
- Frequent stationary positions and constant computer operation are expected.
- Communication skills are required across various distances and formats.
- A valid driver's license is necessary.

What We Offer:
- A competitive base salary ranging from $80K-$90K, with a bonus structure linked to profitability, customer satisfaction, and employee satisfaction, providing on-target earnings exceeding $100K.
- Access to a company vehicle for business purposes.
- A comprehensive benefits package, including health, dental, and vision coverage.
- Opportunities for career advancement within a rapidly expanding organization.
- The chance to make a significant difference in the lives of those impacted by disasters.
- A collaborative and supportive team environment.

The estimated annual salary for this position is $110,000.

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