Chargeback Specialist

Redstone Federal Credit Union is seeking a skilled Chargeback Specialist to join our team. As a Chargeback Specialist, you will play a critical role in protecting the Credit Union from loss and exposure by accurately and efficiently documenting and processing chargebacks and debit card fraud claims.

• Process debit card fraud claims and maintain the confidence of members.
• Document and process chargebacks on debit fraud transactions, including verifying accuracy and completeness, gathering relevant documentation, and performing research.
• Stay up-to-date on all plastic card industry codes and standards, VISA regulations, and applicable Local, State, Federal, and NCUA laws and regulations.
• Maintain accurate records of chargeback cases, actions taken, and outcomes.
• Work with members to assist with debit card disputes and facilitate the resolution process.
• Provide information and assistance to other departments with questions regarding debit or credit card disputes.
• Serve as an intermediary between cardholder and merchant for any card disputes.

• High School Diploma or GED - Required
• 2 Years - Financial Services Industry Experience - Required
• Experience in card and/or fraud investigations - Required

• A competitive salary and benefits package
• A dynamic and supportive work environment
• Opportunities for professional growth and development

Redstone Federal Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.