Operations Manager

3 days ago

Cumberland, Maryland, United States WebstaurantStore Full time
Job Summary

The Shift Manager is a key member of our operations team, responsible for overseeing the day-to-day activities of our distribution center. This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions to drive business growth.

Key Responsibilities
  • Manage the input, movement, and output of operations to ensure increased quality, inventory accuracy, and service
  • Supervise up to 30 employees to achieve high performance standards while coaching, training, and developing employees in industry best practices
  • Monitor daily, weekly, and monthly metrics for assigned departments; identify and resolve operating issues as needed, including oversight of corrective actions and progressive discipline process
  • Provide clear and frequent communication to all teams regarding department productivity, company policies, and procedures
  • Actively engage in MBWA (Managing by Walking Around) and serve as a role model of company culture
  • Maintain adequate staffing levels for assigned departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs
  • Interact with employees regularly to promote a high level of engagement and ensure all safety regulations and rules are followed
  • Lead weekly and monthly manager meetings to share information, including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects
  • Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met
  • Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift
  • Analyze opportunities for improvement, including productivity growth, cost reduction, damage mitigation, and increased process efficiency
  • Serve as a back-up when a department line manager is absent
Requirements
  • Minimum of 2 years of relevant experience in operations management; 2-5 years' experience with receiving and inventory management preferred
  • Associate degree in a related field, or equivalent combination of education and experience; bachelor degree in a related field preferred
  • Experience working in a distribution environment preferred
Preferred Skills
  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
  • Strong analytical and problem-solving skills required
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
  • Customer service-oriented attitude with a demonstrated desire to exceed expectations
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

Travel Requirements

May require occasional travel to other facilities within the region.

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