Experience Innovation Director

3 weeks ago


Honolulu, Hawaii, United States Foodland Full time
About the Position

We seek an inventive and visionary leader for our Experience Innovation Director role at Foodland Super Market, Ltd.

With a deep understanding of customer behavior and a proven track record of driving innovation, this individual will be responsible for developing and implementing cutting-edge customer experience programs across the company.

Key Responsibilities:

  • Develop and execute a comprehensive customer experience strategy that aligns with the company's vision and goals.
  • Collaborate with cross-functional teams to design and launch new initiatives that drive customer satisfaction and loyalty.
  • Lead a team of customer experience professionals to develop and deliver high-quality content and experiences that meet customer needs.
  • Stay up-to-date with industry trends and best practices to continuously improve customer experience programs.

Requirements:

  • Bachelor's degree in Business, Communications, or related field.
  • 8+ years of experience in customer-facing roles, with 4+ years in team management.
  • Proven ability to think creatively, collaborate effectively, and drive results.

What We Offer:

  • A competitive salary of $130,000 - $160,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career.


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