Operational Team Lead

1 week ago


Marathon, Florida, United States Starbucks Full time
Job Overview

We are seeking a highly skilled Operational Team Lead to join our team at Starbucks. This is a great opportunity for someone who is passionate about delivering exceptional customer service and leading a team of baristas to achieve operational excellence.

Key Responsibilities
  • Assist the store manager in executing store operations during scheduled shifts, deploying partners and delegating tasks to create the Starbucks Experience for customers.
  • Model and act in accordance with Starbucks guiding principles, maintaining a calm demeanor during high volume or unusual events.
  • Anticipate customer and store needs by evaluating the environment and communicating information to the manager to respond accordingly.
  • Contribute to positive team environment by recognizing individual motivation, needs, and concerns, and developing relationships with shift team members.
  • Deliver legendary customer service by acting with a customer-first attitude, connecting with customers, and discovering their needs.
Requirements
  • One year of customer service experience in a retail or restaurant environment.
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
  • Meet store operating policies and standards, including cash handling, store safety and security, and providing quality beverages and food products.
Compensation and Benefits

The estimated annual salary for this position is $$$50,000 - 60,000 per year, depending on location and experience. In addition to competitive pay, we offer a range of benefits, including free food and snacks, opportunities for advancement, training and development, and a comprehensive benefits package.



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