Hospitality Services Manager

3 weeks ago


Bethlehem, Pennsylvania, United States Yoh Full time

Join Yoh, a leading staffing agency, as we seek an experienced Hospitality Lead to oversee our food service operations across multiple locations. This exciting role offers a competitive salary of $85,000 - $105,000 per annum, plus a 10% bonus.

Job Overview

As a key member of our team, you will be responsible for managing multiple vendors to ensure seamless food service delivery in all facets of the business. This includes hospitality, menu creation, server cafeteria setup, safety, quality, speed, guest satisfaction, staffing, marketing, customer engagement, and cleanliness.

You will host quarterly business reviews with key 3rd party vendors and ensure food vendors adhere to all contracts and SLAs. Additionally, you will partner and create innovative programs and promotions that drive increased guest patronage.

Key Responsibilities:
  • Manage financial budgeting and tracking of food and service spend to ensure alignment
  • Implement and conduct safety, sanitation, and maintenance programs
  • Maintain excellent relationships with colleagues and address and escalate issues immediately
  • Evaluate quality and pricing of current services and identify areas which are underperforming or should be changed
  • Propose ways to improve those areas
Requirements:
  • A leader who continuously strives to provide superior products and customer service
  • Demonstrates self-awareness and embraces feedback while effectively leading cross-functional teams
  • Bachelor's degree is preferred, or equivalent professional experience
  • At least 3 years of supervisory experience in the food service industry, preferably in a manager's role
About Us

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. We welcome all qualified applicants to apply. As an equal opportunity employer, we strive to provide a work environment free from discrimination and harassment.



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