Guest Services Associate

1 week ago


Stanford, California, United States RMHC Bay Area Full time
Job Summary

The Guest Services Associate (GSA) plays a vital role in maintaining a supportive, safe, and secure environment for families at the RMHC Bay Area. This role is the first point of contact for in-House families and requires excellent communication and interpersonal skills. The GSA is responsible for attending to family requests, directing the work of volunteers, and ensuring that services and programs are provided in a manner consistent with current policy and procedures.

Key Responsibilities
  • Meet with outgoing/incoming staff to relay important information
  • Assure completion of daily health screening for all guest families
  • Provide direct customer service to in-house families, community, and donors
  • Accept and log family mail and packages
  • Carry duty cell phone at all times and be the point person on site in case of emergency
  • Prep, put out & clean up breakfast for the families in the morning
  • Maintain a safe and secure communal living environment for families
Requirements

This role requires a high school diploma or equivalent and a minimum of 6 months of experience in a customer service or support role. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently, and be able to maintain confidentiality.



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