Sleep Specialist

About the Role

We are seeking a highly skilled and motivated Sleep Expert to join our team at Mattress Firm. As a Sleep Expert, you will be responsible for providing exceptional customer service and ensuring that our customers have a seamless shopping experience.

Key Responsibilities

• Customer Service
  • Provide technical and product knowledge information to customers, serving as a subject matter expert
  • Cultivate strong relationships with customers to create a loyal customer base
• Sales Performance
  • Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
  • Execute current visual merchandising and POP standards
• Operational Excellence
  • Adhere to company merchandising and marketing programs to standard
  • Follow company policy and execute company standards on appearance and functionality
  • Maintain customer relationships during and post-purchase
• Professional Development
  • Seek and accept constructive feedback for continuous personal, professional, and performance development
  • Continue to develop skills, competencies, and product knowledge through assigned coursework, training, and other company-led activities

Requirements

• Education and Experience
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1-2 years of sales experience in a retail environment
• Skills and Abilities
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong product knowledge and technical skills
  • Ability to lift up to 50 pounds to assist customers with load outs and in-store purchases

What We Offer

• Competitive Compensation
  • Base pay with uncapped commission potential
• Benefits
  • Medical, dental, prescription, and vision plans
  • 401(k) with employer matching
• Professional Development
  • Extensive training program to develop skills and competencies
  • Opportunities for advancement and career growth

About Mattress Firm

Mattress Firm is America's largest specialty mattress retailer, with over 2,400 stores nationwide and a team of over 6,000 Sleep Experts. We are committed to helping people find the mattress of their dreams and providing exceptional customer service.