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Care Coordinator

2 months ago

Benton Harbor, Michigan, United States Homeward Full time
About the Role

We are seeking a highly motivated and compassionate Care Navigator to join our team at Homeward. As a Care Navigator, you will play a critical role in supporting our members in achieving their best health.

Key Responsibilities
  • Support the fulfillment of recommended health services, including obtaining prescribed medications, coordinating scheduling of health-related activities, attending scheduled health-related appointments, and testing.
  • Mitigate administrative and logistical barriers to obtaining recommended health services.
  • Attend regular staff meetings, trainings, and other meetings, as requested.
  • Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the member.
  • Engage potential members by effectively communicating the services and value that Homeward can provide.
  • Build member health literacy and digital literacy.
  • Initiate communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays, etc.).
  • Initiate encounters with members to prepare for the visit, coordinate patient flow, gather and document pertinent data (vitals, medications, allergies) from the patient, and enter information into the medical record.
  • Conduct check-ins and/or visits with members telephonically, virtually, in-clinic, and/or in-home regularly.
  • Support the team and fellow Navigators in maintaining member panels within the designated geography.
Requirements
  • Completion of a Medical Assistant program from an accredited program or school.
  • High school diploma or equivalent.
  • At least two years of experience in high-touch, patient-facing roles, preferably with seniors.
  • Passion for delivering care in rural America and ability to persuade members to take actions that support their health.
  • Expertise with the local community, geography, culture, healthcare ecosystem, and available resources.
About Homeward

At Homeward, we are committed to providing high-quality healthcare to rural communities in need. We believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. We are an Equal Opportunity Employer and welcome applications from qualified candidates who share our values and passion for delivering care in rural America.