Retail Operations Leader

2 months ago


Silverdale, Washington, United States Castle Megastore Group, Inc. Full time
Job Overview

Salary: $68,000+ (Depending on Experience)

About Us:

For over 37 years, Castle Megastore has been dedicated to enhancing the intimate lives of our clientele. We represent romance, enjoyment, and imagination. Our knowledgeable team provides customers with in-depth insights into the finest brands and the most extensive selection. We are Essentials for Lovers.


Primary Responsibilities:

  • Develop a high-performing team by fostering leadership growth.
  • Oversee recruitment, staffing, and scheduling to optimize sales and productivity, including setting individual sales targets for team members.
  • Ensure an outstanding customer experience by cultivating and maintaining a premium in-store atmosphere.
  • Direct the planning and execution of visual merchandising, marketing, and product strategies.
  • Represent the brand, understand competitors, and enhance community presence to boost store and brand visibility.
  • Analyze various reports and metrics, including customer insights, to uncover business opportunities.
  • Prioritize workload effectively to ensure the success of all responsibilities.
  • Ensure compliance with all retail policies and procedures by team members.
  • Maintain regular communication with the management team regarding sales performance, customer feedback, and associate training and performance.
  • Engage in weekly store evaluations with the management team and follow up as necessary.
  • Stay informed about all store initiatives and communications, sharing relevant information with associates when appropriate.

Essential Qualifications:

  • 3-5 years of retail management experience as a Store Manager in a high-volume, multi-million dollar fashion and hardlines retail environment is essential.
  • Demonstrated success in developing leaders and building high-performing teams with a strong focus on customer engagement and achieving sales targets.
  • Proven ability to network, recruit, and attract top talent in the retail sector.
  • History of achieving outstanding results with a strong business acumen.
  • Extensive knowledge of the fashion industry, HR practices, and retail operations.
  • Excellent communication, interpersonal, and problem-solving skills with both store personnel and corporate management.
  • Strong delegation skills to support execution and drive results.
  • Experience in a high-intensity environment with diverse product categories.
  • Preferred college degree; high school diploma required.
  • Availability to meet business needs, including evenings and weekends.
  • Eligibility to work in the US is required.
  • Multilingual abilities are advantageous.

What We Provide:

· Competitive starting salary

· Bonus Opportunities

· Comprehensive Medical, Dental, and Vision Benefits

· 401K Retirement Plan with company match

· Paid time off



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