Customer Service Team Lead
4 weeks ago
Customer Service Team Lead Role at psg
We are seeking a highly skilled Customer Service Team Lead to join our team at psg. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities:
- Lead a team of customer service representatives to achieve exceptional customer service results
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless customer service delivery
- Provide coaching and training to customer service representatives to improve their skills and performance
Requirements:
- 3+ years of customer service experience, with at least 1 year in a leadership role
- Proven track record of improving customer satisfaction and loyalty
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
How to Apply:
Please click here to log in to Workday to apply using the internal application process.
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