Local Manager

1 week ago

Houston, Texas, United States Hawaiian Telcom Full time
Job Summary

The Mgr I -- OSPC is a critical role within Hawaiian Telcom, responsible for overseeing the Outside Plant Line workers, Leader Line workers, Cable Splicers, and Cable Maintenance Technicians. This position plays a vital part in building, maintaining, and upgrading the copper and fiber Outside Plant Network, ensuring the delivery of high-quality services to customers.

Key Responsibilities
  • Manage staff in accordance with organizational policies and applicable laws
  • Monitor and develop competencies of direct-reports
  • Assign and manage workload to ensure due dates are met
  • Monitor work being performed by direct reports to assure actions being taken are appropriate and effective
  • Monitor attendance and perform appraisals as needed for direct-reports
  • Manage overtime
  • Ensure proper time reporting procedures are followed to properly account for distribution of capital and expense labor
  • Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels
  • Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters
  • Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes
  • Track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category
  • Review, pre-field, and order materials for work orders prior to deployment
  • Track time, materials and complete all paperwork, as associated with progress reports, completion reports, work order revisions, etc.
  • Meet short and long term objectives and commitments as directed
  • Perform and document Safety and Quality Inspections and bimonthly Safety Meetings
  • Assist engineers, planners, and project managers with planning details and cost
  • On-call to respond to fiber and copper outages
  • Responsible for adherence to and communications of Company Policies, practices, and expectations on a timely basis
Requirements
  • Two years of College or Technical School resulting in an Associate's Degree or equivalent
  • Must have a valid driver's license
  • Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act
  • Able to qualify for additional security clearances
  • Relevant Work Experience: 3 to 5 years in related field
  • Minimum 3-5 years of functional experience in outside plant construction, cable maintenance, field operations, broadband data services, engineering, and outside plant equipment installation/maintenance is acceptable
  • Working knowledge of safety practices and procedures
  • Working knowledge of various automated system functionality including but not limited to dispatching, trouble administration, provisioning, facility records, outside and inside plant records, customer records, and billing
  • Previous experience in a repair organization
  • Previous experience in customer installations
  • Previous experience in data services
  • Supervisory experience in a unionized environment
  • Prior experience and /or knowledge of the Fiber network preferred
  • Proficient with basic computer operations including but not limited to Microsoft Office Applications, Outlook, and e-web navigation
  • Experience in developing process improvement plans, execution of the plans, and measuring results for the desired outcome
  • Demonstrated successful experience in team and project management
  • Demonstrated work experience in all aspects of outside plant construction
Working Conditions
  • Available 24/7 for call outs, emergencies, special situations, etc.
  • Work may be performed in various locations under varying conditions
  • Travel required as needed
  • Physically able to safely operate a motor vehicle
  • Ability to lift/carry supplies and materials up to 40 lbs.
  • May require lifting, carrying, and taking down standard extension ladders, tools, and manhole and pull box covers
  • May require climbing poles
  • May require identifying and distinguish audible tones/levels and colors
  • May require push/pull heavy objects
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
Work Schedule
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Overtime

Hawaiian Telcom is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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