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Part-Time Retail Associate
2 months ago
The cashier/customer service associate plays a crucial role in delivering outstanding service to our clientele.
Key Responsibilities:
- Deliver exceptional service to all customers.
- Engage with team members, vendors, and customers with professionalism and respect.
- Welcome and assist customers in a friendly and approachable manner. Address inquiries and resolve issues effectively. Recommend solutions and additional products when suitable.
- Utilize open-ended questions to ensure customers receive appropriate guidance from department specialists. Follow up as necessary.
- Communicate customer requirements through intercom systems and two-way radios. Notify the yard team when customers are ready for assistance. Ensure customers receive the correct loading documentation.
- Facilitate quick and efficient checkout processes. Handle customer transactions, invoices, and returns in accordance with established policies.
- Perform various customer service tasks, including but not limited to key cutting, propane filling, and assisting with rental services.
- Carry out essential tasks such as answering phone calls, organizing inventory around the register area, maintaining cleanliness in the front outdoor space, and updating promotional signage.
- Assist with inventory management tasks, including cycle counts and price adjustments as required.
- Conduct store maintenance duties, including cleaning common areas, managing waste, sweeping parking lots and sidewalks, and snow removal as needed.
- Provide accurate and timely information regarding customer order statuses and product inquiries.
- Relay feedback to management concerning service disruptions or customer issues.
- Open and close the store as assigned.
- Prioritize customer care while managing assigned responsibilities.
- Maintain a safe working environment by being aware of surroundings and reporting any safety concerns to management.
- Support other departments as required.
- Adhere to all company policies and procedures.
- Other duties as assigned.
- Customer Orientation
- Collaborative Teamwork
- Detail-Oriented
- Safety Consciousness
Work Environment: The employee will primarily work inside the store, where the noise level is typically low.
Physical Demands:
The ideal candidate must be capable of fulfilling all physical requirements of the role, with or without reasonable accommodation.
- Extended periods of standing and walking throughout the shift.
- Ability to lift items weighing up to 10 lbs as necessary.
This is a part-time role, requiring availability for days, evenings, and weekends, totaling 15-20 hours per week.
Qualifications:
- High School Diploma or GED required.
- 1-2 years of experience in customer service preferred.
- 1-2 years of retail experience preferred.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, and activities required for this position. Duties and responsibilities may change at any time with or without notice.