Campground Hospitality Team Member
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Campground Hospitality Rock Star. As a key member of our team, you will be responsible for delivering exceptional guest service, maintaining the cleanliness and appearance of our campground, and ensuring a positive experience for our guests.
Key Responsibilities:
- Provide excellent guest service, engaging with guests and team members in a friendly and professional manner.
- Promote the KOA system by referring guests to other KOA locations, selling the Value Kard Rewards card, and staying informed about KOA programs.
- Maintain the cleanliness and appearance of the campground's physical grounds, meeting the needs of our guests and adhering to our Quality Review process.
- Oversee general maintenance of the physical grounds and infrastructure, working with contractors as needed for repairs and maintenance.
- Collaborate with managers to identify opportunities to improve the customer experience and increase Customer Satisfaction scores.
- Comply with and promote all campground policies, programs, and procedures, including safety requirements.
- Enforce all rules and regulations established for the campground, providing notice for violations and ensuring the safety of guests and staff.
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Expected Outcomes:
- Presentation of exceptional guest service delivery and an ongoing excellent guest service atmosphere through:
- Strong work ethic, attitude, and general positive customer service.
- Professional and well-groomed appearance of dress and grooming, including uniform, name badge, etc.
- Well-maintained campground, including all facilities and grounds.
Physical Requirements:
- Ability to lift up to 50 pounds, lift and carry 25 pounds occasionally, and 10 pounds regularly.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Long periods of standing (75%) or sitting.
- Ability to bend, stoop, kneel, crouch, and climb.
- Requires the use of hands/fingers to handle or feel.
- Able to travel by air and auto.
- Able to work inside and outdoors frequently and in various climates.
- Capable of moving safely over uneven terrain.
Job Qualifications:
- Hear, speak, and write the English language fluently.
- Excellent employee and customer relations skills and ability to manage confrontation.
- Ability to work in a fast-paced work environment.
- Strong decision-making ability.
- Excellent problem-solving abilities.
- Motivated, goal-oriented, and results-driven.
- Firm understanding and working knowledge of KampSight (training will be provided).
- General knowledge of computers and connectivity.
- Ability to maintain confidentiality.
- Able to work nights, weekends, holidays, and be on-call throughout the day and night.
- Valid driver's license.
Compensation:
- Hourly paid wages on top of Free Site, subject to experience and qualifications.
- Hourly pay ranges of 11-13/hr based on experience and skill level.
- Full Hook-Up site (Water, Power, Electric) included at no cost (no work for site requirements).
- Job requires that you live onsite due to the nature of the business and on-call requirements.
- Cell phone: A cell phone will be provided for each Manager at no cost to you (valued at $200/month).
- Discretionary Bonus: You are eligible for Company-paid bonuses. Bonuses are not guaranteed and are solely discretionary and dependent upon both Company financial performance and employee's performance.
Other Information:
- While living and working on the property, you will agree to obey all state and federal laws and abide by the Company policies.
- Employment is 'at will' meaning either the employee or the Company can end that relationship, at any time, with or without prior notice or cause. If your employment is terminated, you will promptly return all petty cash, credit cards, records, equipment, documents, etc. involved in running the property.
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