IT Support Specialist

2 weeks ago


Ada Oklahoma, United States Flex-N-Gate Full time
Job Summary

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Flex-N-Gate. As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our computer systems and providing top-notch technical support to our end-users.

Key Responsibilities
  • Evaluate and document resolutions to prevent future problems
  • Field incoming help requests from end-users in a courteous and professional manner
  • Document all pertinent end-user problems or issues
  • Escalate problems to experienced technicians when necessary
  • Record, track, and document help desk requests, problem-solving processes, and final resolutions
  • Use approved diagnostic utilities to aid in troubleshooting
  • Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
  • Test fixes to ensure problems have been adequately resolved and report all findings and final resolutions
  • Perform post-resolution follow-up with users and supervisors
Requirements
  • High School diploma or equivalent
  • 2-4 years of work experience in a related field
  • Recommended certificates in information systems
  • Recommended completion of a one-year college-level curriculum
  • Knowledge of basic computer hardware and application software
  • Experience with desktop operating systems, including Windows XP, 7, and 8
  • Working knowledge of a range of diagnostic utilities
  • Exceptional customer service orientation and the ability to present ideas in user-friendly language
  • Be prompt, directed, reliable, self-motivated, and highly dependable
  • Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning
Working Conditions
  • Assist users in production areas while limiting the impact of production flow
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, hand tools, and to handle other computer components
  • Lifting and transporting of moderately heavy objects (60 lbs. from time to time and 25 lbs. regularly), such as computers, servers, battery backups, and other peripherals
  • Ability to work under pressure and in stressful conditions
  • Agility to work in a manufacturing environment, close quarters, and multi-task
Benefits
  • Medical, dental, prescription, vision, life, and disability insurance
  • A flexible spending account
  • 401(k) retirement savings plan with company match
  • Extensive safety training, new hire orientation, continuous learning and development programs, and tuition reimbursement
  • Paid holidays and vacation time


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