Medical Support Specialist
2 days ago
One Medical is a primary care solution that's changing the healthcare landscape. We're on a mission to make quality care more affordable, accessible, and enjoyable for everyone. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for 15 years.
In February 2023, we marked a milestone when One Medical joined Amazon. Together, we're committed to delivering exceptional healthcare to more consumers, employers, care team members, and health networks, achieving better health outcomes. As we continue to grow and impact more lives, we're building a diverse, driven, and empathetic team, cultivating an environment where everyone can thrive.
The OpportunityAs a Member Support Specialist, you'll be an ambassador for patients in our offices, mastering human connection and driving service excellence. You'll remove barriers to care, resulting in a truly exceptional in-office patient experience. You'll be the steward of the space, ensuring the look and feel of the office lobby aligns with the One Medical experience. You'll be the first point of contact for patient feedback and provide support as requested by Leads, Office Managers, or in-office providers.
You'll be a strong team player, using innovative problem-solving skills to tackle various tasks and challenges. You'll have a strong grasp of verbal and written communication, identifying opportunities and delivering customer-centric solutions with empathy, focus, and compassion in all interactions with patients and teammates. You'll bring self-awareness to your daily work, utilizing your strengths and developing areas of opportunity. You'll thrive in cultures that focus on feedback and growth, being nimble in your approach to respond to the needs of patients and team.
You'll have an unwavering drive to help and serve others, creating amazing moments for our members and teammates. If this sounds like you, we'd love to connect.
Key Responsibilities- Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
- Perform all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and mastering our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, 1Life.
- Perform opening and closing duties/daily office upkeep, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
- At least 1 year of experience in high-touch customer or patient-facing roles.
- Strong written and verbal communication skills.
- Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
- A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
- Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
We offer a range of benefits designed to aid your health and wellness, including:
- Paid sabbatical after 5 and 10 years.
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- Competitive Medical, Dental, and Vision plans.
- Free One Medical memberships for yourself, your friends, and family.
- Pre-Tax commuter benefits.
- PTO cash outs - Option to cash out up to 40 accrued hours per year.
- Competitive salary: starts at $18/hour.
We're committed to protecting your future and the future of your family, offering:
- 401K match.
- Opportunity to participate in company equity programs.
- Credit towards emergency childcare.
- Extra contributions toward maternity and paternity leave.
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
This is a full-time (40 hours per week) role based in-person with our team and patients at offices in Marietta, GA, with 8-hour shifts per day between 8am and 5pm, Monday through Friday.
Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.
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