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Senior Care Management and Wellness Coach

2 months ago

Springfield, Illinois, United States Genworth Financial Full time

Company Overview

At Genworth Financial, we are dedicated to assisting families in confidently navigating the complexities of aging. Our team comprises compassionate and knowledgeable professionals who understand the challenges faced by those in need of care, as well as their families. We strive to provide guidance, products, and services tailored to meet the unique needs of each family.

Our Commitment to Inclusion

We believe in fostering a workplace that values diverse perspectives and experiences. At Genworth, we encourage our employees to bring their authentic selves to work, which enhances our ability to serve our policyholders effectively. We actively promote inclusion and celebrate the diversity of our workforce, ensuring that every associate feels a sense of belonging.

Core Values

  • Empathy First: We prioritize the well-being of our customers, colleagues, and communities.
  • Customer-Centric: We focus on what is best for our customers and work collaboratively to achieve progress.
  • Proactive Approach: We are committed to working intentionally towards shared goals and finding solutions together.
  • Continuous Improvement: We strive to enhance our careers and services by learning from our experiences and each other.

Position Overview

The Senior Care Management and Wellness Coach will play a vital role within our Operations team, delivering exceptional service and support to our policyholders. This position is integral to a pre-claim long-term care insurance initiative aimed at promoting healthier living and providing education to caregivers and policyholders alike.

Key Responsibilities

  • Conduct ongoing assessments with policyholders and their families to establish goals and action plans following an initial comprehensive evaluation.
  • Research and identify local resources to assist policyholders in achieving their objectives.
  • Provide guidance on the use of daily living aids and facilitate next steps in the program as needed.
  • Utilize strong communication skills to build rapport with policyholders and their families, ensuring a supportive and empathetic interaction.
  • Analyze assessment results to recommend appropriate interventions and solutions tailored to individual needs.
  • Assist policyholders in overcoming common barriers to aging in place, adjusting goals as necessary to maintain motivation and engagement.
  • Deliver educational content on medical conditions, community resources, and caregiving strategies in an accessible manner.
  • Work independently while collaborating with an interdisciplinary team, managing multiple responsibilities effectively.

Qualifications

  • A genuine passion for working with older adults and their families.
  • A minimum of two years of supervised experience in care management.
  • Five to seven years of professional experience in relevant fields such as home care, hospice, or community services.
  • A degree in a related field or equivalent experience.
  • Strong knowledge of care management practices and community resources.
  • Excellent communication and customer service skills.
  • Ability to meet productivity standards while maintaining high-quality service.

Preferred Qualifications

  • Advanced degree or certification in gerontology or a related field.
  • Experience in patient advocacy and wellness coaching.
  • Familiarity with CRM systems and telephone case management.

Employee Benefits

Genworth Financial is committed to the well-being of our employees, offering a comprehensive benefits package that includes:

  • Competitive compensation and performance-based incentives.
  • Comprehensive healthcare coverage.
  • Multiple retirement savings plan options.
  • Generous paid time off, including holidays and volunteer time.
  • Support for professional development and education.
  • Wellness programs and mental health resources.

Join us in making a meaningful difference in the lives of our policyholders and their families.