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Guest Services Associate

2 months ago

Westminster, Colorado, United States Butterfly Pavilion Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at the Butterfly Pavilion. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, processing admissions, and selling memberships.

Key Responsibilities
  • Guest Services and Front Desk
    • Set the tone for a welcoming environment by greeting guests and members with enthusiasm and processing admissions with accuracy.
    • Follow opening and closing procedures for the front desk.
    • Process admission tickets, new memberships, and renewals through our point-of-sale system.
    • Check in and process payments for group reservations.
    • Be knowledgeable about and follow policies and procedures.
    • Cash handling - issue accurate change to guests and count down cash drawer at the end of shift with minimal error.
    • Perform daily tasks, including answering the main phone line, data entry, lost and found processing, creating membership packets, and other duties as assigned.
    • Be knowledgeable about all areas of the Butterfly Pavilion and accurately share information with guests and members through face-to-face interactions, phone, and email.
    • Communicate with supervisors about computer malfunctions or system issues.
  • Membership Sales and Services
    • Sell and renew memberships to meet daily and weekly revenue goals.
    • Be extremely knowledgeable about membership levels, pricing, policies, and procedures.
    • Address member issues and needs accurately and timely.
    • Answer all incoming questions about membership through face-to-face interactions, phone, and email.
    • Process online memberships.
    • Create and distribute membership packets.
    • Membership form data entry and update records.
  • Qualifications and Experience
    • High school diploma required.
    • Positive, friendly, and outgoing personality.
    • Punctual and dependable attendance.
    • Ability to work effectively in a fast-paced, noisy environment.
    • Ability to work flexible hours with a varied schedule, including evenings, weekends, and holidays.
    • Ability to communicate and work effectively with others.
  • Preferred Qualifications
    • Experience in guest services, membership, or hospitality.
    • Customer experience and cash handling experience.
    • Multi-tasking and organizational skills.
    • Working knowledge of point-of-sale systems, Microsoft Office Suite, and internet.
    • Strong communication skills, both verbal and written.
    • Ability to take the initiative and work independently.
  • Competencies
    • Communication Skills
    • Department Knowledge
    • Build relationships
    • Initiative
    • Detail Oriented
    • Teamwork
    • Detail-oriented
    • Technologically Savvy