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Retail Banking Associate I
2 months ago
At Fifth Third Bank, we are dedicated to connecting exceptional individuals with outstanding career opportunities in the banking sector. Are you prepared to advance your career? Explore a fulfilling role in banking with us.
ROLE SUMMARY:
The selected candidates will undergo a comprehensive 4-8 week onboarding and educational program designed to prepare them for the Retail Personal Banker I position. This program includes rotations in various operational and Sales & Service functions.
Upon completion, candidates will have the opportunity to demonstrate their acquired skills through a certification process, ensuring readiness for a successful career in the Retail Personal Banker job family.
The Personal Banker I role is centered around utilizing a consultative sales approach to proactively identify and fulfill the financial needs of both customers and prospects.
This position emphasizes the importance of acquiring new households and enhancing existing customer relationships through diverse activities, including lobby leadership and tele-consulting.
KEY RESPONSIBILITIES:
- Employ the consultative sales process and Financial Needs Assessment to develop a comprehensive customer profile and recognize both current and future financial requirements.
- Maintain extensive knowledge of retail consumer and small business products/services, recommending suitable solutions based on our value proposition.
- Utilize approved marketing tools to proactively engage with customers and schedule appointments for regular financial reviews.
- Focus on cross-selling to the existing customer base while participating in outside sales activities, such as community financial literacy events and business sales calls.
- Foster strong working relationships with assigned Business Partners, referring customers as necessary to provide timely and comprehensive financial solutions.
- Consistently achieve or surpass customer experience and individual/team production goals, contributing to year-over-year revenue growth as measured by the Financial Center's performance.
- Provide guidance to Customer Service Representatives regarding the sales and referral process.
- Promote customer satisfaction through a friendly, professional demeanor and effective communication.
- Maintain confidentiality and act with integrity in all business dealings.
- Adhere to established policies and procedures while managing the full range of retail products.
- Participate in the consumer loan and bankcard processes, overseeing sourced loans from application to closing.
- Stay informed about retail procedures to mitigate fraudulent activities and minimize risk.
SUPERVISORY ROLE:
No supervisory responsibilities.
QUALIFICATIONS:
- A college degree or relevant work experience providing transferable skills, or a combination of both.
- Preferred experience in the financial industry.
- Proven ability to engage in sales activities aimed at acquiring new consumer households and small business customers, as well as cross-selling to established clients.
- Strong understanding of advanced mathematical functions for analyzing credit and financial information.
- Professional representation of Fifth Third Bank through appearance and communication skills.
- Ability to develop a working knowledge of retail policies and procedures to make sound decisions.
- This position requires registration under the S.A.F.E. Act at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
WORK ENVIRONMENT:
- Standard office environment with extended periods of computer screen viewing.
- Flexibility to travel within the affiliate for training and various classroom sessions may be required.
Fifth Third Bank, National Association is committed to fostering an inclusive culture and ensuring equal employment opportunities in all hiring decisions, regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.
