Network Infrastructure Specialist

3 weeks ago


Bronx, New York, United States Custom Computer Specialists Full time
Role Overview

We are seeking a skilled Network Infrastructure Specialist to join our team onsite at one of our clients in the Northeast. This role involves hands-on hardware and software installation, network interface card setup, wired and wireless network troubleshooting, and exceptional customer service skills.

Responsibilities
  • Conduct campus-wide surveys and document workstations' connectivity.
  • Migrate network-connected devices, ensuring seamless transitions.
  • Perform wireless surveys across various environments, guaranteeing optimal network performance.
  • Provide post-migration support, addressing any arising issues.
  • Accurately diagnose, document, and report on network-related problems.
  • Offer resolution and assistance for network connectivity issues.
  • Troubleshoot and repair network access, including wireless connections.
  • Log and update calls into Ticketing Systems, maintaining accurate records.
  • Perform other job-related duties as assigned by management.
Requirements
  • A+, Net+, Sec+ Certification
  • CCNA Certification (preferred)
  • 3-5 years of experience in hardware and networking support
  • Exceptional customer service skills, with a focus on interpersonal communication.
  • Ability to troubleshoot and report on hardware and software problems.
  • Familiarity with wireless devices and processes for connecting them to a wireless network.
  • Excellent verbal and written communication skills.
  • Outstanding organizational and time management skills.
  • Proficiency in Microsoft Office Suite (Win and Mac versions).
  • Strong work ethic and consistent performance.
  • Knowledge of Windows operating systems (Windows 10 & 11) and MacOS.
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