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Community Health Services Coordinator
3 weeks ago
We are seeking a Patient Care Liaison to join our team at Greater Philadelphia Health Action, Inc. As a Patient Care Liaison, you will play a vital role in ensuring seamless communication between patients, healthcare providers, and insurance companies. This is an excellent opportunity to utilize your strong customer service skills and attention to detail to deliver exceptional patient care and outcomes.
About the Role
This role requires a high level of customer service skills, ability to navigate electronic systems, and effective communication with patients and healthcare providers. You will be responsible for processing incoming calls, documenting and processing customer requests, analyzing customer/patient service needs, and escalating priority calls as needed. Additionally, you will promote GPHA's vision and mission to staff, patients, and the public at large, while maintaining confidentiality regarding patient/client and employee information.
Responsibilities
- Provide exceptional customer service to patients over the phone, via email, or in person.
- Process incoming calls accurately and efficiently, navigating electronic systems to document and process customer requests.
- Analyze customer/patient service needs and refer to other departments and sites for follow-up, as needed.
- Identify and escalate priority calls, appropriately and as needed.
- Promote GPHA's vision and mission to staff, patients, and the public at large.
- Maintain confidentiality regarding patient/client and employee information.
Requirements
- High School Graduate or equivalent with a minimum of one year Call Center experience preferred.
- Prior healthcare experience is a plus, with medical terminology preferred.
- Good typing skills and computer experience are must-haves.
- Detailed-oriented individuals who can deal with people empathetically and effectively to obtain necessary health information are ideal candidates.
- Ability to remain calm during stress/emergency situations is essential.
- Must be able to sit at a workstation for long periods and follow administrative practices, procedures, and guidelines.
- A clear speaking voice and professionalism while answering the phone and handling patient requests are crucial.
Salary and Benefits
The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. We also offer performance bonuses, comprehensive medical, dental, vision, life, and LTD insurance, 401(k) with a lucrative company match, Employee Assistance and Self-Care, Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and Free Malpractice Insurance. Many positions have Flexible, Hybrid or REMOTE WORK Schedules.
