Fulfillment Process Manager

3 weeks ago


Kansas City, Missouri, United States Yoli Tortilleria Full time
About Our Company
Yoli Tortilleria was founded by Marissa and Mark to fill the tortilla void in Kansas City. We take pride in producing high-quality tortillas while being mindful of the land and those involved in every step of the process. Our mission is to live adventurously as seekers of quality, hand-crafted foods. At Yoli Tortilleria, we value teamwork, innovation, and customer satisfaction.

Job Description:
The Order Processing and Shipping Coordinator will play a critical role in our team, ensuring timely and accurate processing of customer orders. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. If you are a motivated and detail-oriented individual with a passion for logistics and customer satisfaction, we encourage you to apply.

Responsibilities:
The Order Processing and Shipping Coordinator will be responsible for:
• Receiving and reviewing customer orders, ensuring they are complete, accurate, and meet company standards
• Entering order details into the order management system (OMS) and ensuring orders are processed promptly
• Communicating with sales and customer service teams to address order discrepancies or special requirements
• Monitoring inventory levels to ensure items are available for order fulfillment
• Coordinating the packaging and shipping of orders, ensuring they are correctly labeled and shipped according to customer specifications
• Preparing shipping documentation, including packing slips, invoices, and shipping labels
• Collaborating with carriers to schedule pick-ups and deliveries, ensuring the most cost-effective and timely options are chosen
• Tracking shipments to ensure timely delivery and resolving any shipping issues or delays
• Maintaining accurate records of inventory levels and ensuring proper stock rotation
• Working with the warehouse team to confirm inventory availability and resolving any discrepancies
• Updating the system with inventory status and notifying relevant departments about stock shortages or delays
• Responding to customer inquiries regarding order status, shipping updates, and delivery timelines
• Resolving issues related to missing or damaged shipments in a timely and customer-friendly manner
• Ensuring that customers receive timely updates and information regarding their orders
• Maintaining accurate order records and generating reports as needed for management and accounting teams
• Tracking and reporting on shipping performance, including delivery times, customer satisfaction, and costs
• Assisting in the preparation of monthly and quarterly shipping reports
• Suggesting process improvements to increase efficiency and reduce shipping costs
• Staying updated on industry trends and shipping technologies to enhance the order processing and fulfillment process

Requirements:
We are seeking a highly skilled and detail-oriented individual with a strong background in logistics and customer service. The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in using order management software and Microsoft Office Suite (Excel, Word). A high school diploma or equivalent is required, with an Associate's or Bachelor's degree preferred. Experience in order processing, shipping, or logistics coordination is essential. Salary: $52,500 - $65,000 per year.

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