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E Commerce Customer Service and Inside Sales Director

1 month ago

Englewood, Colorado, United States Style Crest Enterprises Inc Full time
Job Overview

Westland Distributing is seeking a highly skilled E Commerce Customer Service and Inside Sales Manager to join our team. This role is responsible for delivering exceptional customer service and driving sales growth through strategic leadership and team management.

Key Responsibilities

  • Lead a team of customer service representatives to provide best-in-class support to our online retail customers
  • Develop and implement KPIs to measure team performance and drive improvement
  • Design and execute a comprehensive onboarding program for new hires
  • Implement a ticketing system to enhance employee efficiency and support business growth
  • Develop and execute an AI strategy to improve customer service
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure on-time order fulfillment

Requirements

  • Proven experience in customer service team management
  • Excellent verbal and written communication skills
  • Experience working with remote teams and implementing efficient customer service systems
  • Strong working knowledge of Microsoft Office Applications, specifically Microsoft Excel
  • Experience with customer service ticket management applications, such as Zendesk or Freshdesk

About Us

Westland Distributing is a leading distributor of mobile home outfitters. We are committed to providing exceptional customer service and driving business growth through strategic leadership and team management.