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SNOW ITOM Architect

2 months ago

McLean, United States Startech Network Inc. Full time
Job Title: SNOW ITOM Architect

We are seeking a highly skilled SNOW ITOM Architect to join our team at Startech Network Inc.

Key Responsibilities:
  • Solutioning and Design: Design and implement ITOM solutions using industry best practices.
  • Integration and Configuration: Advise, design, and configure integration solutions between ServiceNow and other CMDB tools.
  • CMDB Design and Architecture: Experience with CMDB design, architecture, and implementations with a fair understanding of ServiceNow CMDB model and extensions.
  • Development and Customization: Hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, probes, sensors, and Event rules.
  • Integration and Automation: Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
  • Implementation and Experience: Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
  • 3rd Party Integrations: 3rd party software integrations with ServiceNow.
  • Customization and Configuration: Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and more.
  • MID Server Management: MID Server management experience.
  • Multiple Implementations: Experience in multiple ServiceNow implementations.
  • Lead Configuration and Customization: Lead the configuration and customization of ServiceNow instances.
Good to Have:
  • Application and Infrastructure Architecture: Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems.
  • Cloud Computing and Modern Web Technologies: Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
  • Application and Technology Portfolio Management: Understanding of Application and Technology Portfolio Management.
  • Discovery Technologies: Experience with discovery technologies (ADDM, TADDM, UD, etc.).
  • Scripting Technologies: Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP.
  • Custom Applications Development: Experience of custom applications development.
  • Performance Analytics: Experience in working on Performance Analytics.
  • Service Portal Design and Modification: Design and modification of ServiceNow Service Portal.
  • Domain Separation and Process Design: Domain Separation and designing the Process and data flow within various domains.
  • LDAP/Active Directory/SSO: Knowledge of LDAP/Active Directory/SSO.
  • Review and Recommendations: Review existing set up and provide best practice recommendations in line with the OEM.
  • ServiceNow Systems Monitoring: Monitor health, usage, and compliance of ServiceNow systems.
  • ServiceNow Best Practices and Features: Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • HTML Coding and Jelly Script: Experience with HTML coding and Jelly script strongly preferred.
  • Scripting in ServiceNow: Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).