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Server Team Member

2 months ago

Portland Oregon, United States Sage Hospitality Full time
Job Overview

As a Server Team Member at Sage Hospitality, you will be responsible for providing exceptional food service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet and take food and drink orders from guests, serving the orders and accommodating special needs/requests.
  • Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorize menu items, recipes, and daily specials in order to answer questions and make recommendations to guests.
  • Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area in order to have a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
  • Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the guest's order is taken and processed.
  • Receive proper payment from guests and ensure accuracy of guest check and method of payment in order to safeguard customer and company.
  • Attend all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service, and facility.
  • Respond to guest inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Present a clean and professional appearance at all times.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
Requirements
  • High school education or equivalent.
  • Previous experience in a similar position of 3 months or longer.
  • Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
  • Standard cash-handling procedures.
  • Fluency in oral and written English.
  • Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions.
  • Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Benefits

As a member of the Sage Hospitality team, you will enjoy a range of benefits, including:

  • Medical, dental, vision, and more to all full-time associates.
  • Complimentary cafeteria.
  • 401k matching for all associates.
  • Hotel discounts.
  • Many other perks, benefits, and discounts for all associates

We are committed to providing a positive and inclusive work environment that values diversity and promotes opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.