Food and Beverage Server

2 weeks ago

Potomac, Maryland, United States AEG Full time
Job Summary

We are seeking a highly skilled and customer-focused Food and Beverage Server to join our team at TPC Potomac at Avenel Farm. As a Food and Beverage Server, you will be responsible for providing exceptional service to our members and guests, ensuring that every dining experience is memorable and enjoyable.

Key Responsibilities
  • Greet all arriving guests in a friendly and welcoming manner, making them feel at ease and ensuring they have a positive experience.
  • Take orders accurately and efficiently, communicating menu specials and changes to guests.
  • Ensure that work stations are properly refilled at the beginning and end of every shift, maintaining a clean and organized environment.
  • Advise supervisors of any member/guest complaints, ensuring prompt and professional resolution.
  • Participate in the continuous cleaning and upkeep of all Food and Beverage areas, maintaining high standards of quality and cleanliness.
  • Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.
  • Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.
  • Perform all assigned side work duties, including polishing, rolling, and organization.
  • Keep all stock prepared and ready for use on each shift, maintaining accountability of cash tips and ensuring no commingling with any cash bank.
  • Handle and count cash, make accurate change, record credit cards from guests, and member charges, as prescribed by standard operating procedures.
  • Complete requisition forms for all supplies as needed.
  • Use the proper garnishes, china, glassware, and flatware for all food and beverages.
  • Ensure that the Director of Food and Beverage/Dining Room Manager or captain is informed of members/guests who may be intoxicated, and do not serve them.
  • Open dining room, grill, and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards.
  • Handle any problem that might arise, both courteously and professionally.
  • Maintain responsibility for par stock inventory control on a daily basis.
  • Set-up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations, and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order, or diagram.
  • Understand members and guests' comments and complaints and forward that information immediately to supervisors.
  • Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules, and regulations relating to Alcohol, Cigarette, and Tobacco Division.
  • Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc.
  • Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts, including verifying member numbers, names, and/or signatures, as well as obtaining authorization codes on any credit card charges.
  • Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
  • Special projects or other duties as assigned.
Requirements
  • Thorough knowledge of food and beverage service procedures, acquired through a high school education or equivalent, plus one or two years' additional experience.
  • Ability to work in a fast-paced environment, maintaining a high level of energy and enthusiasm.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members, guests, and colleagues.
  • Ability to lift and/or move up to 25 pounds, and stand for long periods of time.
  • Specific vision abilities required, including close vision, depth perception, color vision, distance, and peripheral vision, and ability to adjust focus.
Work Environment

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand, walk, sit, kneel, use hands to handle or feel, and talk or hear.

Travel and Work Schedule

Travel is not expected for this position. This position requires early morning, late night, weekend, and holiday shifts.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

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