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Post-Sales Maintenance Support Professional
2 months ago
Main Responsibilities:
- Provide post-sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations;
- Troubleshooting and replacement of hardware;
- Troubleshooting of operating system;
- Handling of hardware migration/implementation project;
- Perform preventive and proactive maintenance;
- Escalation and management of complex issues.
Requirements:
- Diploma holder or above in Computer Engineering/Science or related discipline;
- Possessed at least 3 years of experience in IT hardware maintenance service on server, network and storage preventive;
- Strong server and storage hardware configuration knowledge will be an advantage;
- Be a quick learner in acquiring new system skills and working with new technologies;
- Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
- Proficiency in solving computer hardware related issues for IBM, DELL, and HP;
- Able to provide non-office hours standby and support service.
